Terms and Conditions

Cosmetis.com is owned by 7Skin, a company headquartered at Rua 5 de Outubro 359-379, 4100-175 Porto, with VAT number PT513831258. The company's primary goal is the commercialization of perfumery, dermo-cosmetic, and personal hygiene products.

These General Terms and Conditions apply to all visitors of Cosmetis.com, as well as to any commercial transactions conducted through this online store. By navigating the site and purchasing any product at Cosmetis.com, you agree to all the following terms and conditions.

7Skin, Lda reserves the right to change these terms and conditions without prior notice. Any changes will be published on the website www.cosmetis.com.

Cosmetis guarantees the complete confidentiality of all data provided. Its storage is solely and exclusively to facilitate the customer's experience on the Cosmetis website, allowing quick access to all products, placing orders, and receiving communications about beauty programs, sales, or any other relevant content for visitors of the Cosmetis website.

At any moment, the visitor/client may request the cancellation of the subscription to the newsletter by sending an e-mail to [email protected] with their information (name and e-mail) indicating "I do not intend to receive further communications from Cosmetis" or by changing the chosen setting on the account under “Newsletter Subscriptions.”

The visitor/client may also request for their account to be deleted by sending an e-mail to [email protected] with their information (name and e-mail) indicating "I wish for my account and all my data to be deleted."

At any time, you can access your account and change your personal data.

All prices shown include taxes (only when applicable) at the rates in force and are correct at the time of entering the information into the system. We reserve the right, however, to change prices at any time without notice.

In the unlikely event that the price shown on the checkout page is incorrect, we are under no obligation to sell the goods to you at the displayed price. We always strive to ensure that the prices for products displayed on our website are accurate, but genuine mistakes may occasionally occur.

• If we discover an error in the price of the products that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.
• If you cancel your order and have already paid for the products, you will receive a full refund.

All campaigns and sales are limited to existing stock and are non-cumulative.

The invoice is issued automatically and sent to the e-mail address used to place the order after confirmation of payment and validation of the data entered (address and VAT number).

• Changes to the name, billing address, and TIN will only be made in the event of a computer error on the part of Cosmetis.
• The revision request should be sent to the following e-mail address: [email protected].
• This change can only be processed within 90 days of the original document being issued.

All products sold by Cosmetis are guaranteed to be 100% original, sourced directly from manufacturers in Europe, and comply with European standards and formulas. The authenticity of our products is a priority, ensuring that customers receive genuine items. European formulations of cosmetics may differ from those available in other regions. Customers should be aware of these potential differences when making a purchase, as Cosmetis does not provide refunds for such variations unless the product is proven to be defective or not as described. This policy acknowledges the regional differences in product formulations and packaging, which are common in the cosmetics industry.

It's important to note that the images displayed on our website at the time of purchase are intended to help identify the type of product, but may not precisely represent the actual item received. Manufacturers frequently update product packaging, and as a result, there may be differences in appearance, packaging language, or ingredient lists. These images are for illustrative purposes only and are not contractually binding representations of the product's properties.

For specific questions or concerns about a product, including details about ingredients or packaging, we encourage customers to contact our customer support team before making a purchase. Our support can be reached via e-mail at [email protected] for general inquiries and product-specific questions.

By purchasing from Cosmetis, customers acknowledge and accept these terms, understanding that product images and descriptions may vary from the actual items received due to updates and regional differences.

Cosmetis offers payments via PayPal, credit card, and digital payments so that you can make your purchases with total security and convenience.

Credit or Debit Card (Paybyrd) When the consumer selects the debit/credit card option, the amount will be charged at the time of placing the order. This charge will include the total cost of the product(s), as well as any applicable taxes and shipping fees.

The shipping cost may vary depending on the volume and weight of the order, as well as the destination and chosen shipping method. You can check the final shipping cost of your order in the shopping cart before processing the payment. However, be aware that any changes you make to the products in your cart may result in a change in the shipping cost.

Free Shipping is available for orders above 110 EUR, or the equivalent value in each country's currency, with a total parcel weight of less than 5kg (including products and any shipping materials such as filling, protection, and cardboard boxes). In this case, the free shipping method will be determined by Cosmetis, either DHL or EMS.

However, you will still have the option to choose different shipping methods on the checkout page if you prefer. Please note that by selecting a shipping method other than the one offered by Cosmetis, you are renouncing the free shipping offer.

It is important to note that if a shipment using the free shipping option is returned to Cosmetis due to reasons beyond our control, such as the recipient being absent, providing an incorrect address, or refusing to pay any applicable customs duties, the customer will be responsible for the associated costs. These expenses, including any incurred fees and customs charges, will be deducted from any refund that may be issued. Customers are advised to ensure accurate address information and availability to receive the parcel to avoid these additional charges.

All orders are processed by our logistics team within 3 business days, provided that all products in the order are available. This timeframe may change if one or more products in the order are temporarily unavailable. If any products are out of stock, the customer will be notified about the shipment of the remaining items in the order, and a refund for the unavailable product(s) will be issued. If the entire order is out of stock, the order will be canceled, and a full refund will be provided.

The order is dispatched after the processing time. Please note that delivery times shown at checkout are to be considered after the dispatch of the parcel.

Cosmetis ships worldwide through certified carriers. The shipping time will vary depending on the destination and the handling time of the carriers. Delivery times may vary in certain exceptional periods of higher flow (Christmas, Holidays, Black Friday, etc.). We suggest that during holiday periods you anticipate your purchases to receive all orders promptly.

Please note that the expected delivery times presented at checkout are estimates and are not guaranteed. Various factors beyond our control, such as local customs procedures regulated by governmental guidelines, can influence these times.

The indicated delivery period does not include the time required for customs clearance in the destination country, especially for orders outside the European Union. Each country's customs regulations and processes can affect delivery times.

For international orders, particularly those outside the European Union, customs inspections may cause additional delays. Unfortunately, Cosmetis cannot expedite this process. For inquiries regarding shipments sent via DHL, a response may take up to 5 business days. For EMS shipments, responses may take up to 1 month, and for economic shipping methods, up to 2 months.

At Cosmetis, we ensure you can always keep track of your favorite products. Once your order is dispatched, you will receive an e-mail containing a tracking code.

For DHL shipments, you can track your order using the DHL tracking service.

For shipments sent via Economic Shipping or Standard Shipping (EMS), you can track your order using the following platforms:

• 17TRACK, which supports tracking for over 170 carriers worldwide.
• CTT (Portugal Mail) for Economic and Standard Shipping.

Once the parcel reaches its country of destination, it may also be tracked using the local postal service's website.

If you experience any issues with tracking information, especially with Economic Shipping, we recommend checking the delivery status using the tracking number provided in your shipping confirmation e-mail on the destination country's postal service website.

For orders shipped outside the European Union, or to European non-EU member countries and territories with special tax contexts, local customs may select shipments for random inspection. When this occurs, the applicable import duties and taxes are determined by the local government and are the responsibility of the customer.

If your order is subject to taxation, you will receive a notification from the carrier detailing the amounts to be paid. You can use the tracking code provided with your shipping confirmation to monitor the status of your shipment.

In cases where the delivery fails due to a lack of customer cooperation, such as non-payment of taxes or failure to provide necessary documentation, the order will be returned to Cosmetis at the customer’s expense. This includes any incurred fees and customs duties. These costs will be deducted from any potential refund. This policy also applies to orders with free shipping options.

Additionally, under the legislation of certain countries, customs authorities may decide to abandon or destroy the order. In such instances, Cosmetis will not issue a refund, as it is the customer's responsibility to manage customs fees and provide required documentation (e.g., import licenses).

All products and brands available on Cosmetis.com are authorized for marketing and consumption in Portugal and comply with regulations set by Infarmed and DGAV (Portuguese Regulatory Authorities). It is the customer's responsibility to check if there are any regulations in their country that restrict or prohibit the import and consumption of certain products or substances, or if there are limits on the number of units that can be imported.

For orders where entry is not permitted, the following applies:

• Refunds: A refund for the value of the products will only be issued once the parcel has been returned to our facility. This refund will be processed according to the original payment method used for the purchase or in accordance with our refund policy options. The refund amount will be minus the costs of transportation and any associated taxes or customs fees incurred during the return process.
• Destruction of Goods: If the parcel is destroyed due to customs regulations or cannot be returned to our facility, no refund will be issued.

Please note that it is essential for the customer to ensure that all local regulations are met to avoid potential issues with customs and delivery.

At Cosmetis, our primary goal is your complete satisfaction. We aim to make purchasing decisions simple, fast, and transparent. If you are not satisfied with your order, please follow the steps outlined below to return your products:

Initiating a Return

You may request a return within 14 days from the date you received your order, as indicated by the tracking information. To initiate a return, please contact our customer support team with the following details:

• Order number
• Reference(s) of the product(s) you wish to return
• Photographs of the items, including the packaging (both internally and externally)

Request Confirmation

Upon receiving your return request, you will receive an e-mail confirmation within 2 business days. This e-mail will provide you with instructions for the return process. It is essential to follow these instructions precisely and to keep the product(s) in their original condition until you receive our confirmation.

Sending the Return

Once you have received our confirmation, please send the products to the following address:

7SKIN
Cosmetis
Rua 5 de Outubro, 359-379
4100-175 - Porto, Portugal

When you dispatch the return, please e-mail our customer support team with the tracking information and the name under which the return was sent. This will help us monitor the return process effectively.

Processing Your Return

After receiving the returned order at our warehouse, our logistics team will evaluate the products within 5 business days. If all return guidelines are met, we will process your refund within 10 business days.

Rules for Return Acceptance

To ensure that your return is accepted, please adhere to the following conditions:

• The product must be sealed and in its original packaging, including any cellophane or protective labels if applicable.
• All attached components, such as samples and gifts, must be included, and the original shipping conditions must be maintained.
• A copy of the invoice must be placed inside the package.

Orders may be returned to our warehouse for the following reasons:

• Unknown Recipient: The recipient’s address is unknown.
• Incorrect or Incomplete Address: The address provided was incorrect or incomplete.
• Unclaimed Order: The order was not claimed within the specified time.
• Delivery Refusal: The recipient refused to accept the delivery.
• Refusal to Pay Customs Duties: The customer refused to pay applicable customs duties.
• Failure to Present Required Documentation: The customer failed to present necessary licenses, identification documents, or other required paperwork.
• Prohibited Products: The products are not authorized for import into the destination country.

Refund Process:

Refund Amount: Refunds will be processed for the total order amount, minus the original shipping cost and return costs (equal to the shipping cost). This applies even if the order initially benefited from free shipping.

Full Refunds: Orders returned due to issues unrelated to the customer will receive a full refund.

DHL Shipments:

Abandoned Orders: If an order is abandoned by the customs authority, no refund will be issued.

Customs Duties and Refusal to Pay: If customs duties are applicable and the customer refuses to pay them, Cosmetis will cover these costs initially. These costs, along with the original shipping and return costs, will be deducted from the refund amount.

At Cosmetis, all orders are processed and shipped within a maximum of 3 business days, according to the Portuguese national calendar. If you wish to cancel your order before it has been dispatched, please contact our Customer Service immediately at [email protected]. Include your order number and the reason for cancellation. Please note that our response time may take up to 2 business days, and cancellation is not guaranteed before dispatch.

Cancellation After Dispatch

Once an order has been dispatched, cancellation depends on the shipping method used:

• Standard EMS and Economic Shipping: Cancellation is not possible after dispatch.
• DHL Shipping: Depending on the dispatch status and the destination country, it may be possible to cancel delivery. However, transportation costs may still apply. If the order has already reached the destination country, both shipping and return costs will be charged.

Refusal of Delivery

If cancellation is not possible, you can refuse the delivery when it arrives. Alternatively, if you accept the delivery, you may return the order at your own expense. Please be aware that refusing and returning an order incurs additional costs, which will be deducted from your refund. Our team will assist you with the return process.

Cancellation by Cosmetis

Cosmetis reserves the right to cancel orders under certain circumstances, such as:

• Fraud Prevention: If there is strong evidence of fraudulent activity, we will cancel and refund the order without further justification to protect all parties involved.
• Out of Stock: In rare cases where products are unavailable, we may cancel the order and issue a full refund.
• Pricing Errors: In the event of a pricing error on our website, Cosmetis reserves the right to cancel any orders placed for products listed at the incorrect price. Customers will be notified of the cancellation and refunded in full.

Situations Eligible for Refund

• Order Cancellation: Requests made before the order is shipped and validated by the customer service team.
• Returns Requested by the Customer: Items returned within the specified period and in accordance with the return policy.
• Orders Returned Due to Delivery Issues: Includes cases such as incorrect address, unclaimed orders, or recipient unavailable.
• Validated Complaints: Complaints about missing, damaged, incorrect products, or items not as described must be reported within 14 days of the delivery date as recorded in the tracking information. For damaged products, the complaint must be made within 72 hours of delivery, including photographs of the damaged items, the box (both inside and outside), and the visible shipping label.
• Lost Shipments: Orders confirmed as lost by the carrier.

Refund Procedure

• Processing Time: Refunds will be processed within 10 business days after validation of the request.
• Payment Method: Refunds will be issued to the original payment method. Exceptions include:
  • PayPal (over 6 months): Customers will need to provide IBAN or SWIFT/BIC Code details for bank transfer refunds.

The customer benefits from a guarantee against defects in the purchased product. Any damage that occurs to the product after delivery is not considered a defect.

In the event of a dispute, the customer is entitled to use the Online Consumer Dispute Resolution identified on the website - https://webgate.ec.europa.eu/odr.