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Free Shipping Worldwide for orders > $120

Cosmetis is All About You!

FAQ

FAQ

Where is your company located?

Cosmetis is an online store for cosmetics, beauty, perfumery, and personal hygiene located in Portugal.

 

Are your products authentic?

All of our products are 100% original and purchased directly from the manufacturer in Europe. We are associated with a large group of pharmacies in Porto, Portugal and, with this, we have achieved more competitive prices with the major cosmetics brands.

 

To which countries do you ship?

We ship worldwide and all of our shipments are made with a tracking code.
If you can't find your country in the shopping bag country list, contact us and ask for a quote.

 

How much does the shipping cost?

The shipping cost is automatically calculated on the website according to the number and weight of the products you add to the shopping bag.

 

How much time it will take to receive my order?

All orders placed are processed by our logistics team within 3 business days, if all the products in the order are available. This deadline can be changed if there is no momentary availability of one or more products of the order.
The shipping time will vary depending on the destination and the handling time of the transport companies. The estimative days of delivery are indicated at the time of checkout and depend on the selected shipping method.

 

How can I have the “Free Shipping” option available?

Free Shipping is available for orders above 120 USD and with a full parcel weight of less than 2,500 kg (which includes products and any shipping materials such as filling, protection and cardboard boxes).

 

Will I have to pay any taxes when my order arrives?

Orders outside the European Union may be selected for a random inspection by the local authorities. When this happens taxation of goods can occur. These taxes are charged by the local government, and the payment is the responsibility of the customer. The value of import taxes, as well as customs clearance procedures, are specific to each country.
If your order is taxed, you will receive a notification from the carrier to verify the amounts to be paid.


Which payment methods do you accept?

We accept payment with Credit/Debit Card or Paypal.

 

How can I cancel or modify my order?

If you want to cancel or makes changes to your order, please contact our customer support.
If your order has already been shipped, we cannot guarantee that the cancellation will be possible.

 

I have received an email from you asking to confirm/complete my delivery address. How can I do it?

In order to confirm/complete your delivery address please contact our customer support by sending an email to: [email protected]


Can I return a product?

The deadline to request the exchange or return of the products is 14 days after the date of delivery of the order. To do so, please send an e-mail to [email protected] with your intention of exchanging or returning the product.

Click here to find out more about our Return and Exchange Policy.

 

Do you offer any voucher for the 1st purchase?

In order to get a 1st purchase voucher, you will need to subscribe to our newsletter.
You can do it here.
You should then receive an email with a code.

 

Why the 1st purchase voucher is not working?

The 1st purchase voucher is valid only for purchases made with login.
Please note that it is only valid for purchases starting at 50$USD.

 

I created an account but I can’t remember my password.

You can reset your password on the login page. You should then receive an email to creat a new password. If you can’t find the email, check your spam folder or the promotions tab to ensure that our emails are not being redirected.