Terms & Conditions
The website Cosmetis.com belongs to the company 7Skin, headquartered at Rua das Mercês 41, 9000-224 Funchal, Portugal, with VAT PT513831258, and has as its objective the commercialization of perfumery, dermo-cosmetic and personal hygiene.
These General Terms and Conditions apply to all visitors to cosmetis.com, as well as to any commercial transactions through this online store.
The navigation on the site and the purchase of any product in Cosmetis.com implies the acceptance of all the following points.
The company 7Skin, Lda reserves the right to change these conditions without prior notice. Any changes are published on the website www.cosmetis.com.
Protection of Personal Data
Cosmetis guarantees the complete confidentiality of all data provided. Its storage is solely and exclusively to facilitate the customer's experience on the Cosmetis website, being able to quickly access all products, make orders and receive communications about beauty programs, promotions or any other relevant content for visitors of the Cosmetis website.
At any moment, the visitor/client may request the cancellation of the subscription to the newsletter, simply by sending an email to [email protected] with their information (name and email) indicating "I do not intend to receive further communications from Cosmetis" or by changing the chosen setting on the account on “Newsletter Subscriptions”.
At any moment, the visitor/client may request for their account to be deleted, simply by sending an email to [email protected] with their information (name and email) indicating "I wish for my account and all my data to be deleted" or by going to the account, to “Account Information” and REQUEST ACCOUNT DELETION.
At any time you can access your account and change your personal data.
- All prices shown include VAT (only when applicable) at the rates in force and are correct at the time of entering the information into the system. We reserve the right, however, to change prices at any time without notice.
- In the unlikely event that the price shown on the checkout page is wrong, we are under no obligation to sell the goods to you at the price shown. We always try to ensure that the prices for products displayed on our Website are accurate, but genuine errors may occasionally occur.
- If we discover an error in the price of the products that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.
- If you cancel your order and you have already paid for the products, you will receive a full refund.
- All campaigns and promotions are limited to existing stock and non-cumulative.
- All of our products are shipped from Europe 100% original and purchased directly from the manufacturer. We are associated with a large group of pharmacies in Porto, Portugal which is why we are able to have more competitive prices with the major cosmetics brands.
- Please consider that the images of the products shown at the time of purchase may be different from the ones we send, due to the constant update of the products’ images by the brands. If you have any questions regarding a product in particular, please contact us via email to [email protected].
- Cosmetis exports all products respecting European standards and formulas. If you have any questions, please don't hesitate to contact us.
- Kindly note that European formulas may differ from other countries. Please take this information into account when purchasing. If you do not want products with a European formula, Cosmetis reserves the right not to refund the order amount.
Cosmetis offers payments via Paypal or Credit Card, so that you can make your purchases with total security and convenience.
The shipping cost may vary depending on the volume and weight of the order, as well as the destination, and chosen shipping method. You can check the final shipping cost of your order in the shopping cart before processing the payment. However be aware that any changes you make to the products in your cart may be reflected in a change in the shipping cost.
Free Shipping is available for orders above 110 EUR, or equal price to each country's currency, and with a full parcel weight of less than 5,000 kg (which includes products and any shipping materials such as filling, protection and cardboard boxes). In this case, the free shipping method will always be chosen by Cosmetis, either DHL or EMS, depending on the weight of the parcel. However, you will still be able to choose different methods on the checkout page if you deem them more convenient.
Please remember that by choosing a different shipping method than the one offered by Cosmetis, you are abdicating the free shipping offer.
Note that all the orders with Free Shipping delivery option that can not be delivered due to reasons that can’t be attributed to cosmetis.com or to the courier, will be returned to Cosmetis at the customer’s expense. This includes any fees and customs duties incurred during the process. These expenses will be deducted from any refund that may be applicable.
All orders placed are processed by our logistics team within 3 business days, if all the products in the order are available.
The order is dispatched after the processing time. Please note that delivery times shown at check-out are to be considered after the dispatch of the parcel.
This deadline can be changed if there is no momentary availability of one or more products of the order. If any of the products are unavailable, the customer will be contacted and informed of the period for stock replenishment, if applicable.
If you do not want to wait for the missing product to be replaced, you can choose to replace it or cancel the purchase of the product.
In the case of replacement of the product, a value adjustment will be made, if applicable.
Cosmetis ships worldwide through certified carriers.
The shipping time will vary depending on the destination and the handling time of the conveyors.
Delivery times may vary in certain exceptional periods of higher flow (Christmas, Holidays, Black Friday ...). We suggest that during holiday periods you anticipate your purchases in order to receive all orders in a timely manner.
In the case of orders outside the European Union, delays in delivery may occur due to customs inspection. Cosmetis can not intervene to speed up this situation, for any other questions feel free to contact us, we’ll be glad to help with whatever we can.
Please note that to get a specific answer for inquiries related to orders already sent by DHL can take up to 5 business days , and for local postal service more than 50 business days.
At Cosmetis you always know where your favorite products are.
All orders sent by Cosmetis have an associated tracking code, sent by email as soon as the order is dispatched.
- Shipping via DHL can be tracked here: Tracking, delivery status for DHL Express shipments | MyDHL+
- Shipping via Post or Express Mail can be tracked on one of the following websites:
- You can also use our “Track Your Order” feature, here:https://cosmetis.com/en/trackinginfo/tracking/
Taxation of goods
Orders outside the European Union may be selected for random inspection by local authorities. When this happens, a taxation of goods can occur. These taxes are charged by the local government, and the payment is the responsibility of the customer. The value of import taxes, as well as customs clearance procedures, are specific to each country.
If your order is taxed, you will receive a notification from the carrier to verify the amounts to be paid. You can also track the shipment using the tracking code provided when the order is shipped.
In cases where the delivery of the order is unsuccessful due to the customer’s lack of cooperation, the order will be returned to Cosmetis at the customer’s expense. This includes any fees and customs duties incurred during the process. These expenses will be deducted from any refund that may be applicable.
This policy also applies to orders with free shipping delivery option
Please note that, according to the legislation of some countries, the Customs Authority may decide to abandon and destroy the order. In these cases, Cosmetis will not issue a refund, as the payment of customs fees or presentation of documentation is the customer’s responsibility.
Authorization of entry in the destination country
All products and brands available at Cosmetis.com are authorized to be marketed and consumed in Portugal and are covered by the regulations of Infarmed and DGAV (Portuguese Regulation Entities). It is the responsibility of the customer to confirm if there is any legislation in your country that prevents the importation and consumption of any of the products or substances contained therein, or limits of import units per customer.
When the product entry is prohibited, several situations may occur:
- When the product is sent via Regular Mail and is returned automatically upon arrival at the customs of the country of destination, for non authorization of entry, a return of the value of the products will be made in discount voucher, deducted the costs of transport and any taxes or customs costs associated with the return;
- In the case of Express Mail or DHL, the return for non-authorization of entry in the country of destination, entails the customer being charged the costs of transport to the origin, as well as all the costs of import and customs clearance associated with the return. The customer will receive the value of the products in a discount voucher, after deducting the total costs of the return. We will always try to question the customer about the preference between the return of the products or the abandonment of the merchandise and consequent destruction, but in some destinations it is not possible for the order to be returned immediately and automatically to the sender. In these cases the customer will be responsible for the total cost of the return.
- If the parcel cannot be returned due to legislation in force in the country of destination, the order will not be refunded.
Exchange and Return Policy
At Cosmetis, our main goal is your total satisfaction. Purchasing decisions are easy, quick and totally transparent.
However, if you are not satisfied, the deadline to request the exchange or return of the products is 14 days after the date of delivery of the order. To do so, you must:
- Send an email to [email protected] with your intention of exchanging or returning the product (s);
- Mention your order number;
- Mention the reference (s) of the product (s) you want to exchange and/or return;
Within a maximum period of 2 working days, you will receive an email from us, confirming reception of your request and informing about the process and data for the return of the product (s).
It is very important that you:
- Wait for our email with all the information for the return and keep the product (s) in the same conditions as you have received them, to be able to return it;
- Please follow the maximum period of up to 7 working days after we confirm your request to send the product (s) to our address along with the invoice copy.
From our end:
- We will analyze the product (s) within 5 business days once it reaches our warehouse.
- If you have followed all the previous guidelines, we will refund you within a maximum of 5 business days. Please consider that shipping costs are not considered in the refund amount.
- If instead of getting a refund for the returned product, you prefer to receive another item in exchange, you should take into account the following:
- This exchange depends on stock availability. In the event that replacement is not possible, a refund will be made;
- Any additional costs (difference in price, shipping cost etc.) in case of sending the replacement (s) are the customer's responsibility.
In order to return or exchange a product received, it will be necessary to send it to:
Rua 5 de Outubro, 359-379
4100-175 - Porto, Portugal
For a return or exchange to be accepted, it is essential that you respect the following rules:
- The product must be sealed, in its original packaging, including cellophane and/or protective labels (if any);
- If the product’s outside box is not sealed, please keep the internal product sealed as well as any other protection, intact;
- You should ensure that all the attached components are included with the product: samples, gifts, package insert, and others, respecting the original conditions of shipment;
- Preserve the invoice, keeping in mind that a copy of it must accompany the return of the product to Cosmetis.
- We will not refund the cost of returning the order nor the cost of the original shipping, if the return is caused by a customer's error or if the product (s) is no longer desired or needed by the customer. In this case, the costs will be borne by the customer.
- Important: We kindly advise you to please pack the item (s) carefully and safely. If the items do not arrive in good condition (example: poor packaging, damaged packaging, broken or unsealed) ) we reserve the right not to refund the amounts paid.
The customer benefits from a guarantee against defects in the purchased product.
Any damage that occurs to the product after delivery is not considered a defect.
If you believe that the purchased product is defective, you must inform Cosmetis via email to [email protected], sending a picture of the damaged product.
Confirming the existence of a defect in the returned product, you may choose to replace it or be fully refunded.
In the event of a dispute, the customer is entitled to use the Online Consumer Dispute Resolution identified on the website - https://webgate.ec.europa.eu/odr.