Terms & Conditions
The website Cosmetis.com belongs to the company 7Skin, headquartered at R. de 5 de Outubro 359, 4100-175 Porto, Portugal, with VAT PT513831258, and has as its objective the commercialization of perfumery, dermo-cosmetic and personal hygiene.
These General Terms and Conditions apply to all visitors to shopcosmetis.com, as well as to any commercial transactions through this online store.
The navigation on the site and the purchase of any product in Cosmetis.com imply the acceptance of all the following points.
The company 7Skin, Lda reserves the right to change these conditions without prior notice. Any changes are published on the website www.cosmetis.com.
Protection of Personal Data
Cosmetis guarantees the complete confidentiality of all data provided.
Its storage is solely and exclusively to facilitate the customer's experience on the Cosmetis website, being able to quickly access all products, make orders and receive communications about beauty programs, promotions or any other relevant content for visitors of the Cosmetis website.
At any moment, the visitor/client may request the cancellation of the subscription to the newsletter, simply by sending an email to [email protected] with your data (name and e-mail) indicating "I do not intend to receive further communications from Cosmetis".
At any time you can access your account and change your personal data.
Cosmetis offers payments via Paypal or Credit Card to make your purchases with total security and convenience.
The shipping cost may vary depending on the volume and weight of the order, as well as the destination, and chosen shipping method. You can check the final shipping cost of your order in the shopping cart before processing the payment. However be aware that any changes you make to the products in your cart may be reflected in a change in the shipping cost.
Free Shipping is available for orders above 120 EUR/120 USD and with a full parcel weight (which includes products and any shipping materials such as filling, protection and cardboard boxes) of less than 2,500 kg. The free shipping method will always be chosen by Cosmetis, however you will still be able to choose different methods on the checkout page if you deem them more convenient. Please remember that by choosing a different shipping method than the one offered by Cosmetis, you are abdicating the free shipping offer.
Please note that all the orders with Free Shipping delivery option that could not be delivered due to reasons that can't be attributed to Cosmetis.com or to the courier, will be refunded with a 20% reduction of the order value.
All orders placed are processed by our logistics team within 3 business days, if all the products in the order are available.
This deadline can be changed if there is no momentary availability of one or more products of the order. If any of the products are unavailable, the customer will be contacted and informed of the period for stock replenishment.
If you do not want to wait for the missing product to be replaced, you can choose to replace it or cancel the product request.
In the case of replacement of the product, a value adjustment will be made.
Cosmetis ships worldwide through certified carriers.
The shipping time will vary depending on the destination and the handling time on the conveyors.
Delivery times may vary in certain exceptional periods of higher flow (Christmas, Holidays, Black Friday ...). We suggest that during holiday periods you anticipate your purchases in order to receive all orders in a timely manner.
In the case of orders outside the European Union, delays in delivery may occur due to customs inspection. Cosmetis can not intervene to speed up this situation, for any other questions feel free to contact us, we’ll be glad to help with whatever we can.
Please note that to get a specific answer for inquiries related to orders already sent by DHL can take up to 5 business days , and for local postal service more than 50 business days.
Taxation of goods
Orders outside the European Union may be selected for random inspection by local authorities. When this happens a taxation of goods can occur. These taxes are charged by local government, and the payment is the responsibility of the customer.
At Cosmetis you always know where your favorite products are.
All orders sent by Cosmetis have an associated tracking code, sent by email as soon as the order is dispatched:
Shipping via Regular Mail with international destination must confirm in the Correios de Portugal website and in the mail provider of the destination country.
Authorization of entry in the destination country
All products and brands available at Cosmetis.com are authorized to be marketed and consumed in Portugal and are covered by the regulations of Infarmed and DGAV (Portuguese Regulation Entities). It is the responsibility of the customer to confirm if there is any legislation in your country that prevents the importation and consumption of any of the products or substance contained therein, or limits of import units per customer.
When the product entry is prohibited, several situations may occur:
- When the product is sent via Regular Mail and is returned automatically upon arrival at the customs of the country of destination, for non authorization of entry, a return of the value of the products will be made in discount voucher, deducted the costs of transport and any taxes or customs costs associated with the return;
- In the case of a Regular Mail express delivery, the return for non-authorization of entry in the country of destination, entails the customer being charged the costs of transport to the origin, as well as all the costs of import and customs clearance associated with the return. The customer will receive the value of the products in discount voucher, after deducting the total costs of the return. We will always try to question the customer about the preference between the return of the products or the abandonment of the merchandise and consequent destruction, but in some destinations it is not possible for the order to be returned immediately and automatically to the sender. In these cases the customer will be responsible for the total cost of the return.
Exchange and Return Policy
At Cosmetis, our main goal is your total satisfaction. Purchasing decisions are easy, quick and totally transparent.
However, if you are not satisfied, the deadline to request the exchange or return of the products is 14 days after the date of delivery of the order. To do so, you must:
- Send a e-mail to [email protected] with your intention of exchanging or returning the product;
- Mention your order number;
- Mention the reference (s) of the product (s) you want to exchange and/or return;
Within a maximum period of 2 working days, you will receive an email from us, confirming reception of your request and reminding about the process and data for the return of the product (s).
It is very important that you:
- Wait for our email with all the information for the return and keep the product (s) in the same conditions as you have received them, to be able to return it;
- Please follow the maximum period of up to 7 working days after we confirm your request to send the product (s) to our address along with the invoice copy.
From our end:
- We will analyze the product (s) within 5 business days when it is returned.
- If you have followed all the previous points, we will refund you within a maximum of 5 business days. Please consider that - Shipping Costs - is not considered in the refund amount.
For return or exchange to be accepted, it is essential that you respect the following rules:
- The product must be sealed, in its original packaging, including cellophane or protective labels (if any);
- If the product’s outside box is not sealed, keep the internal product seal, or any other use protection, intact;
- You should ensure that all the attached components are included with the product: samples, gifts, package insert, and others, respecting the original conditions of shipment;
- Preserve the invoice, keeping in mind that a copy of it must accompany the return of the product to Cosmetis.
In the event of a dispute, the customer is entitled to use the Online Consumer Dispute Resolution identified on the website - https://webgate.ec.europa.eu/odr.
Cosmetis reserves the right to change prices at any time, but the customer will always be guaranteed the price indicated and in force at the time of placing your order.
Cosmetis reserves the right to cancel an order (even if it is paid and confirmed) if a product with a price that is too incorrect and / or manifestly derisory is identified, regardless of its cause (eg: manual or computer error).
Please consider, that the images of the products shown at the time of purchase may be different from the ones we send, due to the constant update of the product's images by the brands. If you have any questions regarding a product in particular, please contact us (Customer care e-mail: [email protected]).
All campaigns and promotions are limited to existing stock and are non-cumulative.
Cosmetis exports all products from Europe to all over the world, respecting European standards and formulas. If you have any questions, please don't hesitate to contact us via email.